Our FAQ will provide many answers to frequently asked questions about pediatric care, services offered and our doctors.
We feel strongly that patients get the best care from doctors who know them well. Therefore, our pediatricians see their own patients in the newborn nursery for well child checks and if admitted to the hospital. Although we expect that kids will occasionally be ill when their doctor is out of the office, we also see our own patients for sick visits whenever possible. This continuity of care leads to a lasting and mutually beneficial relationships.
No. We guarantee same day appointments for illness. This way, our patients can be seen when they arrive and be on their way swiftly.
Dr. Holmes, Dr. Davis, and Dr. Preston work in the Irondequoit office. Dr. Khanna and Nurse Practitioner Michelle Bernardi work in the Webster office. One of our two offices will always be open to care for patients over the weekend.
Dr. Davis: Strong, RGH, Highland
Dr. Preston: Strong, RGH, Highland, Unity
Dr. Khanna: Strong, RGH, Highland
Michelle Bernardi, C.P.N.P.: Strong, Highland
Initially, the group was founded by Dr. John Bosco and Dr. Joseph Incavo on Portland Avenue in 1966. We moved to our new office in 2000. After 34 years of service, the name was well identified with the physicians and just stuck.
First, use the American Academy of Pediatrics online Symptom Checker, as answers to most questions will be found here. You may contact the pediatrician on call for emergencies by dialing the regular office number. If necessary, the doctor will help you decide when to go to the emergency department and which hospital is appropriate.
For non-emergencies, we believe our patients get the best care from doctors who know them the best and who have immediate access to their complete medical records. Conversely, urgent care centers are not able to offer this service and may be staffed by providers who do not have extensive training in pediatrics.
For this reason, appointments in our office are available 7 days per week and many evenings. If you are not sure if your child can wait to be seen until the office reopens, we would recommend that you call us first anyway.
For routine prescription requests (not controlled substances), you are welcome to call us, However, it is often more efficient to contact your pharmacy and have them send us an automated refill request. For controlled substances, you must call us directly. New York State law requires us to review your child’s prescription history in an online database each time a controlled substance is prescribed. Please allow 48 to 72 hours for all prescriptions to be written.
Your insurance company requires that we collect copayments at the time of service. We accept cash, checks and credit cards.